At IOP Global, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you interact with our website, services, or iGaming aggregation and API solutions (collectively, the “Services”). By using our Services, you agree to the practices described in this policy. If you do not agree, please refrain from using our Services.
1Who We Are
IOP Global is a B2B technology company providing casino game aggregation and API solutions to online casino operators worldwide. We operate as a data controller under applicable data protection laws, including the General Data Protection Regulation (GDPR). For inquiries, contact us at legal@iop.global.
2Information We Collect
We collect various types of information to provide and improve our Services:
- Personal Information: When you contact us, request a demo, or engage with our Services, we may collect your name, email address, phone number, company name, and job title.
- Usage Information: We collect data about your interactions with our website, such as IP address, browser type, device information, pages visited, and timestamps, using cookies and similar technologies.
- Business Information: If you’re a client, we may collect details related to your use of our platform, such as account settings, integration details, or preferences.
- Communication Data: Information from emails, chats, or forms you submit to us, including feedback or support requests.
3How We Use Your Information
- Service Delivery: To provide, maintain, and improve our aggregation and API solutions, including client support and account management.
- Communication: To respond to inquiries, send service updates, or provide marketing materials (with your consent where required).
- Analytics: To analyse usage trends, monitor website performance, and enhance user experience through aggregated, anonymised data.
- Compliance: To meet legal and regulatory obligations relevant to the iGaming industry.
- Security: To protect our Services, detect fraud, and ensure the safety of our systems and users.
4Legal Basis for Processing
- Consent: Where you have given explicit permission, such as for marketing communications.
- Contractual Necessity: To fulfil our obligations under agreements, such as providing our platform and services to clients.
- Legal Obligation: To comply with applicable laws, including the GDPR.
- Legitimate Interests: To improve our Services, prevent fraud, or manage our business operations, provided your rights are not overridden.
5Sharing Your Information
- Service Providers: Trusted third parties who assist with hosting, analytics, or customer support, under strict confidentiality agreements.
- Legal Authorities: When required by law or to protect our rights, safety, or property.
- Business Partners: With your consent, we may share data with partners for joint marketing or service enhancements.
- Corporate Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred, subject to this Privacy Policy.
We do not sell your personal data to third parties.
6Cookies and Tracking Technologies
We use cookies and similar technologies (e.g. web beacons, pixels) to enhance your experience, analyse traffic, and personalise content. Cookies may include:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: To track usage and improve performance.
- Marketing Cookies: To deliver relevant content (with consent).
You can manage cookie preferences via your browser settings or our cookie-consent tool where available.
7International Data Transfers
As a global company, we may transfer your data to countries outside your jurisdiction, where we or our service providers operate. We ensure such transfers comply with applicable laws, using safeguards such as EU Standard Contractual Clauses to protect your data.
8Data Retention
- Client Data: Retained for the duration of our business relationship and for a reasonable period thereafter, as required by law.
- Website Usage Data: Kept for up to 2 years for analytics purposes.
- Marketing Data: Retained until you unsubscribe or withdraw consent.
Data no longer needed will be securely deleted or anonymised.
9Your Data Protection Rights
Depending on your location, you have the following rights under data protection laws (e.g. the GDPR):
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal obligations).
- Restriction: Limit how we process your data.
- Objection: Object to processing for legitimate interests or marketing.
- Portability: Receive your data in a structured, machine-readable format.
- Withdraw Consent: Opt out of consent-based processing at any time.
To exercise these rights, email legal@iop.global. We’ll respond within 30 days. You may also lodge a complaint with your local supervisory authority.
10Data Security
We implement robust security measures, including encryption, access controls, and regular reviews, to protect your data from unauthorised access, loss, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute protection against all threats.
11Third-Party Links
Our website may link to third-party sites not controlled by IOP Global. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.
12Children’s Privacy
Our Services are intended for businesses and are not directed at individuals under 18 years of age. We do not knowingly collect data from children, and if we become aware of such data, we will delete it promptly.
13Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised “Last updated” date. We encourage you to review this policy periodically.
14Contact Us
For privacy concerns or inquiries, reach us at legal@iop.global or via our contact form. You may also lodge a complaint with a supervisory authority if you believe your rights have been violated.